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Frequently Asked Questions About Custom Mobility At Home Ltd Products and Services

  • What are your opening times?
    Our opening times are: Monday to Friday from 9am to 5pm Saturday: By appointment only Sunday: Closed Out of hours engineer: 07587238889 Contact Us
  • Where are you located?
    Our Registered Office: Custom Mobility @ Home Ltd 3.15 Hollinwood Business Centre, Albert Street, Hollinwood, England, OL8 3QL Company Registration No: 13280344 VAT Registration No: 380 883761
  • How Can Custom Mobility @ Home Ltd Help Me?
    Custom Mobility @ Home Ltd is here to provide you with the highest quality mobility equipment and services. We offer a wide range of products and services to meet your individual needs, from manual and power wheelchairs, to mobility scooters, ramps, rise recliner chairs, and more. Our team of dedicated professionals is here to provide you with the best advice and assistance to ensure you find the right product for your lifestyle. Contact Us
  • What area's does Custom Mobility @ Home Ltd cover?
    Custom Mobility @ Home Ltd are able to offer a home assessment and demonstration service on manual and powered wheelchairs, mobility scooters rise & recliner chairs throughout Lancashire, Cumbria, North West Yorkshire, Greater Manchester and Merseyside and beyond! Contact Us
  • What's the battery range of powerchairs?
    The battery range of powerchairs can vary depending on several factors such as the type of powerchair, the weight it carries, the terrain it is used on, and the battery capacity. On average, most powerchairs can go anywhere from 8 to 20 miles on a single charge. However, it's always a good idea to check the specific model you're interested in, as some powerchairs may have extended battery options or other features that can affect their range. Contact Us
  • How do I charge my powered wheelchair correctly?
    Charging a powered wheelchair correctly is essential for maintaining its battery life and ensuring reliable performance. Here are some general steps to follow: 1. Familiarise yourself with the manufacturer's instructions: Different powerchairs may have specific charging requirements, so it's important to read the user manual or consult the manufacturer's guidelines. 2. Locate the charging port: Identify the charging port on the powerchair. It is usually located near the battery pack or on the joystick controller. 3. Connect the charger: Plug the charger into a suitable electrical outlet, ensuring it is compatible with the power requirements of the charger. Then, connect the other end of the charger to the charging port on the powerchair. Make sure the connection is secure. 4. Allow for uninterrupted charging: Let the powerchair charge undisturbed until it reaches a full charge. It is recommended to charge the wheelchair overnight or for the duration specified in the manufacturer's instructions. Avoid interruptions or disconnecting the charger prematurely. 5. Use the correct charger: Always use the charger specifically designed for your powerchair model. Using an incompatible charger can damage the battery or the powerchair itself. 6. Monitor charging progress: Some powerchairs have indicators to show the charging progress. Keep an eye on these indicators or refer to the manufacturer's instructions to ensure the battery is charging correctly. 7. Unplug the charger: Once the powerchair is fully charged, switch off at the mains and unplug the charger from both the power outlet and the powerchair. Avoid leaving the charger plugged in unnecessarily. Remember, it's important to follow the manufacturer's guidelines for charging your specific powerchair model. If you have any doubts or questions, it's always a good idea to reach out for assistance. Contact Us
  • What’s the difference between a folding and rigid powerchairs?
    The main difference between folding and rigid powerchairs lies in their design and functionality. Here's a breakdown of the key distinctions: 1. Design: Folding powerchairs are designed to be compact and easily collapsible, allowing for convenient transportation and storage. They typically have hinges or folding mechanisms that enable the chair to be folded and unfolded quickly. On the other hand, rigid powerchairs have a fixed frame that does not fold or collapse. They are generally sturdier and more rigid in construction. 2. Portability: Folding powerchairs are generally more portable than rigid powerchairs. Their collapsible design makes them easier to transport, whether it's for travel purposes or fitting them into a vehicle. Rigid powerchairs, due to their fixed frame, may require additional disassembly or specialised vehicle lifts for transportation. 3. Weight: Folding powerchairs tend to be lighter in weight compared to rigid powerchairs. This feature makes them easier to manoeuvre, particularly for individuals who may have limited strength or mobility. Rigid powerchairs, although heavier, often offer more stability and durability. 4. Customisation: Rigid powerchairs are typically more customisable than folding powerchairs. They offer options for customising the frame, seating, and positioning features to better suit individual needs and preferences. Folding powerchairs, due to their folding mechanism, may have limited customisation options. 5. Stability and Performance: Rigid powerchairs are generally considered to provide better stability and performance, especially for outdoor use or on uneven terrain. Their fixed frame and sturdy construction offer more rigidity and control, allowing for smoother rides and improved manoeuvrability. Folding powerchairs, while still capable of outdoor use, may have slightly reduced stability and performance compared to rigid models. Ultimately, the choice between a folding and rigid powerchair depends on your specific needs, lifestyle, and preferences. Folding powerchairs are convenient for travel and storage, while rigid powerchairs offer more customisation and stability. It's important to consider factors such as portability requirements, usage environments, and personal comfort when deciding which type of powerchair is most suitable for you. Contact Us
  • Why should I invest in a pressure relieving cushion and backrest?
    Investing in a pressure-relieving cushion and backrest for your powerchair can bring several benefits for your overall comfort and well-being. Here are a few reasons why it's worth considering: 1. Pressure relief: Sitting for extended periods can put excessive pressure on certain areas of your body, leading to discomfort and the risk of developing pressure sores. Pressure-relieving cushions and backrests are designed to distribute your body weight more evenly, reducing pressure on vulnerable areas and promoting better blood circulation. This can help prevent the development of pressure sores or alleviate existing ones. 2. Enhanced comfort: These specialised cushions and backrests are often made from high-quality materials like memory foam air or gel, which conform to your body shape and provide a supportive yet comfortable seating experience. They can help alleviate discomfort, reduce fatigue, and enhance your overall sitting comfort, especially during long periods of use. 3. Postural support: Maintaining proper posture while seated is crucial for your spinal health and overall well-being. Pressure-relieving cushions and backrests are designed to provide optimal support to your spine, promoting good posture and reducing the risk of developing back pain or other related issues. They can help align your spine correctly, ensuring that you maintain a healthy and comfortable sitting position. 4. Customisable options: Many pressure-relieving cushions and backrests offer customisation options to cater to individual needs. They may have adjustable features like foam, air, or fluid-filled compartments, allowing you to tailor the level of support and pressure relief according to your preferences and specific requirements. Ultimately, investing in a pressure-relieving cushion and backrest can significantly improve your comfort, reduce the risk of pressure sores, and promote better posture and spinal health. It's advisable to consult with a mobility healthcare professional who can assess your specific needs and recommend the most suitable options for you. Contact Us
  • What’s the benefits of having electric seat functions on a power chair?
    The electric seat functions on a power chair provide several benefits, including: 1. Adjustable positioning: Electric seat functions allow for easy adjustments to the seat height, tilt, and recline. This enables users to find the most comfortable and ergonomic position, reducing the risk of pressure sores, discomfort, and fatigue. 2. Enhanced independence: The ability to adjust the seat functions electrically empowers users to adjust their position without relying on assistance from others. This promotes greater independence and freedom in daily activities, as users can easily change their position to reach objects, interact with their surroundings, or find a more comfortable position. 3. Improved accessibility and manoeuvrability: Electric seat functions can help users achieve a better line of sight, enabling them to navigate through tight spaces or obstacles more easily. By adjusting the seat height, users can also reach higher shelves or worktops without the need for assistance or additional equipment. 4. Pressure relief and redistribution: Electric seat functions, such as tilt and recline, can help redistribute pressure and provide relief to specific areas of the body. By changing the angle of the seat, users can alleviate pressure on the buttocks, back, or legs, reducing the risk of pressure sores and improving overall comfort. 5. Customisable seating options: Electric seat functions often come with programmable memory settings, allowing users to save their preferred seat positions for different activities or environments. This feature enables quick and convenient adjustments, ensuring that users can easily transition between various positions throughout the day. Overall, electric seat functions on a power chair offer numerous benefits in terms of comfort, independence, accessibility, and pressure relief, enhancing the overall quality of life for individuals with mobility limitations. Contact Us
  • What’s the difference between solid and pneumatic tyres on a powerchair?
    The main difference between solid and pneumatic (air-filled) tyres on a powerchair lies in their construction and the benefits they offer. Solid tyres, as the name suggests, are made of solid rubber or other durable materials. They are puncture-proof and require little to no maintenance. Solid tyres are great for those who want a hassle-free option, as they can't go flat and don't require inflation. They provide a stable and reliable ride, especially on smooth surfaces, and are typically more durable over time. On the other hand, pneumatic tyres are filled with air, much like car tyres. These tyres offer a more cushioned and comfortable ride, as the air acts as a shock absorber, reducing impact and vibrations. Pneumatic tyres are particularly beneficial on uneven or rough terrain, as they provide better traction and help to absorb bumps and shocks. However, it's important to note that pneumatic tyres may require occasional maintenance, such as checking and adjusting air pressure or repairing punctures. Choosing between solid and pneumatic tyres ultimately depends on your specific needs and preferences. If you primarily use your powerchair indoors or on smooth surfaces, solid tyres may be a suitable choice for their low maintenance and durability. However, if you frequently navigate outdoor terrains or desire a smoother ride with better shock absorption, pneumatic tyres might be the way to go. Remember, it's always a good idea to consult with a professional to determine which option is best suited for your specific powerchair model and usage requirements. Contact Us
  • What type of powerchair is right for me?
    Choosing the right powered wheelchair depends on individual needs and preferences. The main types of powered wheelchairs include rear-wheel drive, front-wheel drive, mid-wheel drive, and standing wheelchairs. Rear-wheel drive powered wheelchairs provide stability and are suitable for outdoor use but may be harder to manoeuvre indoors. Front-wheel drive powered wheelchairs offer good indoor manoeuvrability but may have limited outdoor capabilities. Mid-wheel drive powered wheelchairs offer a balance between indoor manoeuvrability and outdoor performance. Standing powered wheelchairs provide the option to stand and perform various activities. Factors to consider when selecting a powered wheelchair include the user's physical condition, lifestyle, environment, and personal preferences. It is important to test and try different types of wheelchairs to ensure the best fit and functionality. Consulting with healthcare professionals can provide valuable guidance in choosing the right powered wheelchair. Contact Us
  • What's the cost of a used nearly new powerchair?
    The cost of a used nearly new powerchair can vary depending on factors such as the brand, model, and condition. Generally, you can expect a used nearly new powerchair to be priced lower than its original retail price. Giving you signification cost savings, "why buy new when you could save thousand on a used nearly new powerchair". On average, a used nearly new powerchair can range from £1,500 to £7,000 or more, depending on the factors mentioned above. It is important to thoroughly inspect and test any used powerchair before purchasing to ensure it is in good working condition and meets your specific needs and preferences. Additionally, consider any potential costs for repairs or maintenance that may arise in the future. Contact Us
  • What's the cost of a new powerchair?
    1. The cost of powered wheelchairs can vary significantly depending on various factors. 2. Basic powered wheelchairs typically start at around £1,800 to £2,800 3. Mid-range powered wheelchairs with additional features and customisation options can range from £3,000 to £8,000 4. High-end powered wheelchairs with advanced technology and advanced features can cost upwards of £10,000 or more. 6. Additional costs to consider include powered seat functions, like tilt "n" space, seat lift, backrest recline and elevating leg rests, speed, suspension, and other accessories, cushions, backseats repairs, maintenance, and (range) batteries. 7. It is important to research and compare different options, consider long-term needs, and budget constraints when considering the cost of a powered wheelchair. Contact Us
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